FAQ

Deposit and withdrawal

Why can’t I see or use my crypto balance?
Published on Oct 14, 2025Updated on Jan 7, 2026
What should I do if my withdrawal was sent to the wrong user ID (UID)?
Published on Oct 13, 2025Updated on Nov 25, 2025
Address type upgrade FAQ
Published on Aug 26, 2025Updated on Jan 2, 20262
Regulation On Measures Regarding MASAK
Published on Jul 21, 2025Updated on Dec 22, 202542
Crypto Asset Withdrawal Limits and Waiting Periods
Published on Mar 29, 2025Updated on Nov 17, 202529
Account Information Request – MASAK Communiqué (Serial No: 29)
Published on Mar 29, 2025Updated on Nov 17, 20253
Account Information Request – MASAK Communiqué (Serial No: 29)
Published on Mar 29, 2025Updated on Nov 17, 2025297
Travel Rule FAQ
Published on Feb 24, 2025Updated on Dec 3, 20252,277
How to Withdrawal Under the Travel Rule?
Published on Feb 24, 2025Updated on Nov 17, 2025
How to Deposit Under the Travel Rule?
Published on Feb 24, 2025Updated on Nov 17, 20255
How do I request an increase in Turkish lira deposit and withdrawal limits?
Published on Feb 19, 2025Updated on Nov 17, 20258
How to deposit TRY (App)?
Published on Dec 12, 2024Updated on Nov 17, 2025868
Why is my withdrawal taking longer than usual?
Published on Nov 8, 2024Updated on Sep 8, 202512
How long does it take for a deposit to be completed?
Published on Oct 17, 2024Updated on Sep 3, 202520
What could be the reasons your transaction isn't visible?
Published on Oct 17, 2024Updated on Sep 3, 20256

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